Returns & Refunds Policy
Last Updated: January 4, 2026
At Docean, we take pride in the quality of our products. Please review this Returns & Refunds Policy carefully before making a purchase, as it explains our position regarding returns and refunds.
No Refund Policy
At this time, Docean does not offer refunds for any products purchased through our website.
All sales are considered final once an order has been processed and shipped.
Concerns, Issues, or Order Problems
If you have concerns regarding your order, including issues related to delivery, damage, defects, or product quality, we encourage you to contact us directly so we can review the situation and assist where possible.
Please email us at:
📧 info@doceanrx.com
Include your order number and a detailed description of the issue. Supporting photos or documentation may be requested to help us evaluate your concern.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please notify us within 7 days of delivery. While refunds are not issued, we will review the matter and may offer a replacement or alternative resolution at our discretion.
Shipping & Handling Fees
Shipping fees, customs duties, taxes, and handling charges are non-refundable.
Policy Updates
Docean reserves the right to update or modify this Returns & Refunds Policy at any time. Any changes will be reflected by an updated “Last Updated” date.
Questions & Support
For questions or concerns related to your order, please contact:
📧 info@doceanrx.com
Thank you for choosing Docean. We appreciate your trust and are committed to addressing concerns in a fair and timely manner.
Please Note
- A $9.50 fee (covering the return label and restocking) will be deducted from your refund.
- You may be responsible for paying this fee
- Original shipping fees are non-refundable.
Once we receive your returned item, you will be notified by email. If all return conditions are met, your refund will be processed to your original payment method.
*Order cancellations cannot be accepted once an order has been placed
